FAQ

1.What is our wig/cap size?

Our wigs come in 5 sizes: Ultra-petite (2), petite (4), standard (5), large (6) & Extra-large (8) each with an adjustable belt on the cap for fine adjustment and comfort. Please refer to our size chart.

 

2.What fiber/material is used?

We offer Japan/Korea imported synthetic fibers which are vibrant shades and exquisite luster for our standard and premium wigs. For afro wig, PP fibers are used.

 

3.How do I put on my wig?

Please see our WEAR GUIDE.

 

4.How do I style my wig?

You can use a brush or your fingers if it is a curly style. Your wig comes in a basic style but the looks you can achieve through styling are endless. For example, if you want extra volume or height, try teasing or back combing.

 

5.Can I use regular styling products on my wig?

Yes, use a moderate amount and style as desired.

 

6.How often do I wash my wig?

It largely depends on the individual – for example, do you wear it outdoors (dust, sweat etc) or indoors? In general, we recommend a wash after wearing it around 10 times.

 

7.How long will it take to receive my order?

Please see DELIVERY.

 

8.How do I exchange an item or request for a refund?

Please see RETURNS & REFUNDS.

 

9.What should I do if I forgot My Password?

Please visit FORGOT YOUR PASSWORD.

 

10.Can I cancel a pending order?

No. Currently, Flagwigs.com do not accept cancellation of any orders.

 

11.Why was my credit card declined?

A number of things can cause this to happen, such as an incorrect card number or expiry date. Please do input information again or try with another card if available.